Shipping policy

Shipping Policy

Standard U.S. shipping is charged a flat rate fee of $8.50.

All domestic orders include a tracking number so you can track your package during transit.

Orders require 2–3 business days for processing (processing time does not include shipping time).

Shipping transit time is typically 3–5 business days (shipping time does not include processing time).

Heavy / Oversized Items

Some oversized, heavy, or specialty items may require additional shipping charges due to size, weight, or packaging requirements.

These items do not qualify for the standard $8.50 flat rate shipping fee and will be charged at a higher shipping rate at checkout.

Examples may include:

  • Heavy footwear or boots

  • Large home décor items

  • Oversized gift items

  • Bulk or multi-item orders

Please Note:

  • We are closed Sundays and Mondays.

  • Weekend orders begin processing on Tuesday in the order they were received.

  • Original shipping fees are non-refundable.

  • Winston Rivers is not responsible for lost, stolen, delayed, or missing packages once accepted by USPS or the shipping carrier.

If you believe your package has been lost or stolen, please contact the shipping carrier directly for assistance.

Refused Packages / Returned-to-Sender Orders

Packages refused by the customer or returned to Winston Rivers due to an incorrect or undeliverable address are subject to shipping charges.

Once received back by Winston Rivers and inspected to ensure the merchandise is in like-new condition, a store credit will be issued minus original shipping charges.

Shipping fees are non-refundable.

 

 

Store Pickup Orders

Please wait until you receive your pickup confirmation email before coming to the store.

  • Orders placed before 1:00 PM are typically available for same-day pickup beginning at 3:00 PM.

  • You will receive an email notification when your order is ready for pickup.

  • Pickup orders must be picked up within 14 calendar days of receiving your pickup notification email.

Orders not picked up within 14 calendar days will be returned to inventory and issued as store credit only.

 

 

Return Policy

All eligible returns must be postmarked within 14 calendar days of delivery.

Returns received or postmarked after 14 calendar days will not be accepted.

Returns must be mailed to:

Winston Rivers
Attn: Returns Department
750 Bass Drive
Santee, SC 29142

Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method, as Winston Rivers is not responsible for packages lost or damaged during return transit.

 

 

Final Sale Items

The following items are FINAL SALE and are not eligible for return or exchange:

  • Seasonal & Holiday Items

  • Sale Items (30% off or more from original retail price)

  • Home Décor & Gift Items

  • Clearance Items

  • Monogrammed, personalized, or custom items

All discounted merchandise marked 30% off or more, including flash sales, holiday sales, celebration sales, promotional sales, and clearance items, is final sale.

These items will not be accepted if returned.

 

 

Monogrammed & Personalized Items

All monogrammed, personalized, and custom items are FINAL SALE.

These items are not eligible for returns, exchanges, store credit, or refunds.

Please carefully review all spelling, initials, thread colors, fonts, and customization details before submitting your order.

Winston Rivers is not responsible for customer-submitted errors once production has begun.

Winston Rivers is not responsible for any product or item brought in by a customer that was not purchased from Winston Rivers if the item becomes damaged during the monogramming or customization process.

No refund, cash reimbursement, or store credit will be given for any damaged item that was not purchased from Winston Rivers.

 

 

Online Order Returns

All online orders and in-store purchases requiring shipping are eligible for return in the form of store credit only for eligible items.

Store credit is available for non-final sale items only.

Return Condition Requirements

All returned merchandise must be in new, original condition to qualify for store credit.

Items must be:

  • Unworn

  • Unwashed

  • Odor-free

  • Free of smoke, deodorant, makeup, perfume, pet hair, or other markings

  • Returned with all original tags attached

If returned merchandise does not meet these requirements, store credit will not be issued.

The customer will be responsible for paying shipping costs if they would like the item returned.

Approved returns will receive store credit.

Once your return is received and approved, store credit will be issued to the email address associated with your order.

Please allow 5–10 business days for your return to be processed once it arrives at our store.

Shoe Returns

All shoes must be returned in their original shoe box, and the shoe box must be in the same new condition as received.

Shoe boxes may not be used as the shipping box and must not have shipping labels or tape attached directly to the shoe box.

Please Note:

  • We do not notify customers when returned packages are received.

  • We recommend keeping your return tracking information so you can confirm delivery.

If you do not receive your store credit in a timely manner, please contact us at orders@winstonrivers.com and include your order number along with your first and last name.

 

 

Exchanges

Due to limited inventory, we do not offer direct exchanges.

Inventory moves quickly, and we cannot guarantee the item, size, or color you want will still be available once your return is received and processed.

If you need a different size or color:

  1. Return your eligible item following our return policy.

  2. Store credit will be issued once your return is received and approved.

  3. Use your store credit to purchase the desired item, subject to availability.

 

 

Damaged or Defective Items

Our team carefully inspects all items before shipment, but we understand mistakes can happen.

If you receive an item that is damaged or defective:

  • Damage must be reported before wearing or using the item

  • Original tags must still be attached

  • Claims must be submitted within 3 calendar days of delivery

Please contact us immediately at orders@winstonrivers.com and include:

  • First and last name

  • Order number

  • Photos clearly showing the damaged or defective area

We will review your claim and respond as quickly as possible.

 

 

If you have any questions regarding our Shipping & Return Policy, please contact us at orders@winstonrivers.com.