Refund policy
Thank you for shopping with Winston Rivers! We truly appreciate your business and hope you love every purchase. We understand that sometimes an item may not work out, so please review our return policy below.
Return Policy
All eligible returns must be postmarked within 14 calendar days of delivery.
Returns received or postmarked after 14 calendar days will not be accepted.
To begin the return process, please contact our Customer Care Team at Orders@WinstonRivers.com. In your email, please include:
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Your full name
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The email address used to place your order
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Your order number
Once your return request has been reviewed, we will provide you with return instructions.
Returns must be mailed to:
Winston Rivers
Attn: Returns Department
750 Bass Drive
Santee, SC 29142
Return shipping costs are the responsibility of the customer.
We recommend using a trackable and insured shipping method, as Winston Rivers is not responsible for packages that are lost or damaged during return transit.
Online Order Returns
All online orders and in-store purchases requiring shipping are eligible for return in the form of store credit only for eligible items.
Store credit is available for non-final sale items only.
Return Condition Requirements
All returned merchandise must be in new, original condition and package to qualify for store credit.
Items must be:
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Unworn
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Unwashed
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Odor-free
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Free of smoke, deodorant, makeup, perfume, pet hair, or other markings
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Returned with all original tags attached
If returned merchandise does not meet these requirements, store credit will not be issued.
The customer will be responsible for paying shipping costs if they would like the item returned.
Approved returns will receive store credit.
Once your return is received and approved, store credit will be issued to the email address associated with your order.
Please allow 5–10 business days for your return to be processed once it arrives at our store.
Shoe Returns
All shoes must be returned in their original shoe box, and the shoe box must be in the same new condition as received.
Shoe boxes may not be used as the shipping box and must not have shipping labels or tape attached directly to the shoe box.
Please Note:
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We do not notify customers when returned packages are received.
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We recommend keeping your return tracking information so you can confirm delivery.
If you do not receive your store credit in a timely manner, please contact us at orders@winstonrivers.com and include your order number along with your first and last name.
Exchanges
Due to limited inventory, we do not offer direct exchanges.
Inventory moves quickly, and we cannot guarantee the item, size, or color you want will still be available once your return is received and processed.
If you need a different size or color:
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Return your eligible item following our return policy.
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Store credit will be issued once your return is received and approved.
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Use your store credit to purchase the desired item, subject to availability.
Damaged or Defective Items
Every item is carefully inspected before shipment. If you receive an item that is damaged or defective:
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Damage must be reported before the item is worn, used, washed, or altered.
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Original tags must remain attached.
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Claims must be submitted within 3 calendar days of delivery.
Please email orders@winstonrivers.com with your:
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First and last name
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Order number
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Photos clearly showing the damaged or defective item
All claims are reviewed on a case-by-case basis. Winston Rivers reserves the right to approve or deny any claim that does not meet the requirements of this policy.
Final Sale Items
The following items are FINAL SALE and are not eligible for return or exchange:
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Seasonal & Holiday Items
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Sale Items (30% off or more from original retail price)
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Home Décor & Gift Items
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Clearance Items
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Monogrammed, personalized, or custom items
All discounted merchandise marked 30% off or more, including flash sales, holiday sales, celebration sales, promotional sales, and clearance items, is final sale.
These items will not be accepted if returned.
Monogrammed & Personalized Items
All monogrammed, personalized, and custom items are FINAL SALE.
These items are not eligible for returns, exchanges, store credit, or refunds.
Please carefully review all spelling, initials, thread colors, fonts, and customization details before submitting your order.
Winston Rivers is not responsible for customer-submitted errors once production has begun.
Winston Rivers is not responsible for any product or item brought in by a customer that was not purchased from Winston Rivers if the item becomes damaged during the monogramming or customization process.
No refund, cash reimbursement, or store credit will be given for any damaged item that was not purchased from Winston Rivers.
If you have any questions regarding our Return Policy, please contact us at orders@winstonrivers.com.