Keli Pelican | Jellycat

Thank you for shopping with Winston Rivers! We truly appreciate your business and hope you love every purchase. We understand that sometimes an item may not work out, so please review our shipping policy below.

Shipping Policy

Standard U.S. shipping is charged a flat rate fee of $7.99.

All domestic orders include a tracking number so you can track your package during transit.

Orders require 2–3 business days for processing (processing time does not include shipping time).

Shipping transit time is typically 3–5 business days (shipping time does not include processing time).

Heavy / Oversized Items

Some oversized, heavy, or specialty items may require additional shipping charges due to size, weight, or packaging requirements.

These items do not qualify for the standard $7.99 flat rate shipping fee and will be charged at a higher shipping rate at checkout.

Examples may include:

• Heavy footwear or boots

• Large home décor items

• Oversized gift items

• Bulk or multi-item orders

Please Note:

• We are closed Sundays and Mondays.

• Orders placed after 10am Friday will be processed on Tuesday in the order they were received.

• Original shipping fees are non-refundable.

• Winston Rivers is not responsible for lost, stolen, delayed, or missing packages once accepted by USPS or the shipping carrier.

If you believe your package has been lost or stolen, please contact the shipping carrier directly for assistance.

Refused Packages / Returned-to-Sender Orders

Packages refused by the customer or returned to Winston Rivers due to an incorrect or undeliverable address are subject to shipping charges.

Once received back by Winston Rivers and inspected to ensure the merchandise is in like-new condition, a store credit will be issued minus original shipping charges.

Shipping fees are non-refundable.

Store Pickup Orders

Please wait until you receive your pickup confirmation email before coming to the store.

• Orders placed before 1:00 PM are typically available for same-day pickup beginning at 3:00 PM.

• You will receive an email notification when your order is ready for pickup.

• Pickup orders must be picked up within 14 calendar days of receiving your pickup notification email.

Orders not picked up within 14 calendar days will be returned to inventory and issued as store credit only.

If you have any questions regarding our Shipping Policy, please contact us at orders@winstonrivers.com.